Frequently Asked Questions
You can book your bike online before your arrival or during your stay, subject to availability.
Our bikes come in size M, recommended for riders approximately 160 to 180 cm tall.
The security deposit is a temporary hold placed on your card for the duration of the rental.
No, it is a temporary hold placed on your card.
The amount will only be charged if any amounts remain due under the rental agreement, such as in the event of damage, non-return, deductible, or missing items.
A charger is not included for short rentals.
For rentals longer than 24 hours, a charger is provided so you can recharge the battery independently during your stay.
For rentals longer than 24 hours, leaving the bike outside overnight is not allowed.
The bike must be parked in accordance with the instructions provided by AVELO.
Yes, all bookings include damage and theft protection, subject to the terms, limits and exclusions detailed on the dedicated page.
The protection covers accidental damage and total or partial theft of the bike, subject to the applicable terms and conditions.
The protection does not cover, in particular, punctures, normal wear and tear, mechanical failures, certain cosmetic damage, negligence, third-party liability, or the theft or loss of non-fixed or removable items.
Depending on the equipment concerned, certain accessories or removable parts may not be covered, including, for example, a battery removed from the bike.
Yes, in the event of a claim, a deductible may remain payable by the customer, depending on the terms of the protection.
Any delay or change of schedule must be reported to AVELO as soon as possible.
Bike rental is available to adults and to minors aged 14 and over, when accompanied by a responsible adult.
A valid ID is required when booking and will be checked on site upon collection of the bike.
The security deposit is €600 per bike, held on your card for the duration of the rental.
Helmet use is recommended and provided free of charge.
For children, wearing a helmet is mandatory where required by local regulations.
The bike must be locked at all times when unattended using the provided lock and secured by the frame to a fixed, stable, and immovable object.
Whenever possible, it is also recommended to secure the front wheel with the lock
Yes, when possible, it is strongly recommended to take the battery with you during extended stops or in high-risk areas.
Yes, customers must have valid liability insurance covering any damage they may cause to third parties.
Yes, subject to the cancellation policy applicable to your booking.
Please contact AVELO as soon as possible using the contact details provided at the time of your booking.
Please inform AVELO immediately, file a police report as soon as possible, and provide the required documents.
The bike must be returned to the original location at the scheduled end time of your booking.